Enterprise on-premises edition support

If you have the OpenProject Enterprise on-premises edition you are eligible to get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.

Our support engineers are highly-trained to diagnose and resolve issues in your environment. We find solutions for the most complex technical challenges you might be faced with.

  • Guaranteed availability and resolution time based on SLA
  • Priority development and escalation
  • Dedicated senior support team
  • Consulting and training for proactive issue prevention (there may be extra fees applicable)

How to receive support

Please write us an email to support@openproject.com to get help with your OpenProject Enterprise on-premises edition. Include a detailed description as well as screen-shots, where necessary.

Support ticket (only for Premier Support and Corporate Support)

You can create a support ticket on our community platform. Please contact us for details. You first need to register on the OpenProject Community edition to create a support ticket.

Contact us

If you have more questions, please contact us.

Resources for Community edition users

As the Community edition does not include support please use the forums to get help from other users. There are also some videos on the OpenProject YouTube channel that might be helpful.