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Installation and alerts
Let the OpenProject experts do the installation for you and rely on our fast and secure service.
Our professional support service engineers guarantee quick and friendly issue solving.
Installation support and security alerts for your
self-hosted OpenProject Enterprise Edition
Our professional installation support guarantees the optimal set-up for your self-hosted OpenProject Enterprise Edition. Experienced software engineers consult you in system requirements and give guidance with the complete installation process in your own infrastructure. We have deep knowledge in setting up enterprise-class applications in critical and high security environments.
Download the Enterprise installation service checklist to make sure your system is ready for the installation.
If you already have a Community Edition running, this can be upgraded very easily. We will guide you through the upgrade process.
- Package installation (deb/RPM) and preparation of deployment automation
- Set up ssl encryption (https)
- Connection to database management system (MySQL/PostgreSQL)
- Installation and configuration of email server
- Connection of data storage (e.g. NFS)
- LDAP/AD connection
- Integration to existing Single-Sign-On infrastructure
Security updates allow a fast fix of security issues in the system.
Relevant channels will be monitored regarding OpenProject security topics and the responsible contact person will be informed. Software packages for security fixes will be provided promtly.
- Monitoring of OpenProject relevant security topics
- Alerting of responsible contact person
- Providing of software packages for updates
- Automated testing
Get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.
Our support engineers are highly-trained to diagnose and resolve issues in your environment. We find solutions for the most complex technical challenges you might be faced with.
- Guaranteed availability and resolution time based on SLA
- Priority development and escalation
- Dedicated senior support team
- Consulting and training for proactive issue prevention
Agile Boards in OpenProject support Agile Project Management, e.g. Scrum or Kanban, and are designed to organize and prioritize your work with your team, keep an eye on everything that is important and visualize the progress of work to be done in a project.
Boards can be for anything that you need to keep track of: managing your tasks, developing new features, prioritizing bugs, monitoring risks, planning sprints or releases, spreading ideas, anything!
The flexible boards view can be configured to your needs, it is easy to get started and fun to work with.
In OpenProject you can create unlimited boards with as many lists and cards on it as you need, name them and share work collaboratively with your team. Boards can be for workflow management, prioritization, visualization. New cards can be created, and existing ones can be added from projects or subprojects.
Lists and cards in your board enable you to keep track of your project in an easy and efficient way. Lists may represent a workflow, or a version, an assignee, or anything you would like them to be. Each list has cards on it that represent a work package in your project. Prioritize cards within a list or add them to another list with drag and drop. Action boards will automatically change the attribute, such as the status or version of the card.
See what is important in your projects and what needs to be done next. You easily get an overview of the status and next steps in a project.
Add more details, such as description, attachments, comments, due dates, assignees, and much more to the cards.
Custom theme and logo
Themes define a look and feel for OpenProject. Create your own theme to comply with your company's Corporate Design requirements.
Easily change the color scheme and adapt colors for the header, links, menu, buttons, hover, and more. Upload your own logo and favicon.
Comply with your company's Corporate Identity and communicate it to stakeholders. With a custom theme you can upload your own logo and define colors for the header navigation, side menu, as well as links and buttons.
Your custom theme is automatically responsive: It is not only visible on desktop but also on mobile devices, such as tablets and smartphones.
In the administration you can easily customize your OpenProject theme: Upload a logo, a custom favicon and define custom colors. You can even set a custom touch icon to be used on your tablet or smartphone.
Many different styling options provide you a lot of flexibility when customizing your OpenProject custom theme and logo. You can easily and rapidly adjust your theme at any time. If you made a mistake, you can reset the theme with one click.
With the single sign-on feature you can securely access OpenProject
without being asked to enter username and password again.
OpenProject Single Sign-On reduces the hassle of keeping track of numerous ID and password combinations, also saving time you would spend re-entering credentials for the same identity. OpenProject supports the main authentication provider such as CAS, SAML, OpenID Connect, and Kerberos.
Graphs on project overview
Display graphs directly on the overview page to visualize important project information
and communicate the status to team and management.
Quickly communicate e.g. who is assigned to which work packages, how many tasks are still open and more. To give you maximum flexibility, you can choose from seven different types of graphs, such as bar charts, pie charts and line graphs.
As a result, you quickly see your project’s status and can act accordingly.
Highlight the work package status, priority and finish date based on their values.
See right away which tasks require your attention.
Highlight entire work package rows based on the selected status or chosen priority.
See right away which tasks require your attention.
Highlight the status and priority using custom colors.
The finish date is highlighted automatically: Overdue dates are shown in red, tasks which are due on the current day are shown in orange.
Intelligent workflows with custom actions
Easily update several work package attributes at once with a single click on a button.
Use custom actions to structure your ordering processes, your development workflow and much more.
Intelligent workflows support you to easily update several work package attributes at once with a single click on a button. When a user clicks the button, the actions are triggered and e.g. the status, assignee and progress are updated at once.
Use custom actions to standardize your workflow, avoid errors and reduce workload.
Create your own custom actions and define when and for whom they are displayed. Choose from a variety of different actions (e.g. change assignee, status, priority, start / finish date, ...) to adjust the custom action to your specific use case.
Full text search for work package attachments
Quickly find work package attachments based on their name or their content - using full text search.
Save time and effort - stress-free.
Want to quickly find work package attachments based on their content? This is possible now thanks to the full text search. You can either search by the content of an attachment or by its file name. Simply go to the work package page and apply the attachment filters to see the work packages with those attachments.
Search the most frequently used files (e.g. text files, PDF documents, Excel documents, Word documents, LibreOffice files, ...).
Aside from full-text search, you can search work packages based on their file name.
Rapidly find documents by their name.
Configure work package forms
Configure the work package forms for the different types (e.g. tasks, bugs, features) to fit exactly your needs.
Freely add or change the attribute groups (headlines) for the work package forms and add custom fields.
Work package attributes are combined into separate groups (e.g. Details, People, Estimates & Time). Depending on the use case the default groups and attributes may not always be the best fit. Use work package forms to customize the attributes shown for each type.
By default, the same attributes are shown for all work package types, such as Phases, Milestones, Tasks or Bugs. Often, this is not what you want. The start and due date may be relevant for Phases and Milestones but quite possibly not for Bugs.
As an administrator you can customize the types and define which attributes (including custom fields) are shown for which types. As a user of the Enterprise Edition you can also define attribute groups to further customize work package types.
Attribute groups work as headings and containers for attributes that fit together logically. By creating your own attribute groups you can directly communicate what certain attributes are about.
By creating an attribute group Customers for example, you communicate to your team members that attributes in this group concern your clients. Remove attributes that are unimportant and freely define the order in which attributes are displayed.
Once you adjust a work package type (such as type Task) the defined attributes and attribute groups are shown for all work packages of this type.
By setting descriptive attribute group names, project members see right away which values to set.
You can even customize work package types to show very few attributes or show only custom field attributes.
With this option, you can hide all non-essential information and communicate effectively with your team.
Multi-select custom fields
With custom fields you can create your own custom attributes.
In many cases you may want to assign more than one custom value to a work package.
Multi-select custom fields allow you to set and filter for multiple values at once.
As a user of the Enterprise Edition, you can create multi-select custom fields for work packages (either of type List or of type User). Other criteria, such as required status, filter or searchable remain unchanged.
On the work package which uses the custom field, simply assign one or multiple values to the work package. The multi-select option allows you to select several options at once.
To enable multi-select, simply choose the multi-select button when creating a custom field.
Let's take a look at an example:
If a company develops products for multiple customers and creates a work package custom field Customers to track which customers are interested in a product, it makes sense to be able to choose multiple values for the Customers custom field.
The same applies for filtering work packages: You can filter for individual values as well as for multiple values.
In the example, this allows you to display all requirements that two of your customers have.
Relations in the work package list
When planning a release or finalizing features it is often helpful to get an overview of the different
relations and dependencies. Expand the work package column menu and display the relations.
With the Enterprise Edition you can add relation columns directly to the work package list.
This gives you an overview of the relations for all displayed work packages.
The column will display a number of work packages that have a certain relation to the work package. By clicking on the number you can expand the list and see the work packages that have the specified type of relation with the work package.
Simply open the work package column modal and select the relation you want to display in the work package list.
You can either display the type of relation (e.g. blocked by, follows) or the type of work package that is related (e.g. Task, Milestone, Phase).
Use Case 1: Feature development
When you develop new features and test those features prior to a release you may find some critical bugs. In order to prevent buggy features from being released, you can create a blocked relationship from the bugs to the feature.
This prevents the feature from being closed without the bugs being closed first.
To get an overview of the features and the bugs that block the release of those features, simply filter for the features and add a Blocked by column to the work package list.
You now have a compact overview of the features and the bugs blocking the release of those features. To see which bugs are blocking a specific feature, simply click on the number shown for the feature in the Blocked by column. This expands the list of bugs.
Use Case 2: Release management
When you plan new releases, it is important to see which work packages are required for the releases. Showing this information is easy.
Simply create an includes relationship between the work packages in the release and the release itself. From the work package page you can then easily see which work packages belong to a release and how many have been completed.
Attribute help texts
Attribute help texts allow you to specify descriptions for any work package attribute (including custom fields).
Project members can display the description by simply clicking on the question mark shown next to the attribute.
Especially when you have many custom fields it is sometimes unclear what certain attributes entail and what information users should enter.
Create and manage help texts for attributes in the work package forms. Choose the fields which need additional explanation. Within the help texts you can specify exactly what is meant and what the user needs to do.
This is very helpful for complex projects with several specific work package forms and multiple custom fields. Especially new users become familiar much quicker with the work package forms. Furthermore, you reduce the number of mistaken or wrong entries.
As a user of the Enterprise Edition, you can specify attribute help texts in the administration.
You can select any work package attribute (including custom fields) and specify the description which is shown to project members.
Use the wiki syntax to format the help text, for example to enter headlines or lists. You can also enter links, for example to additional documents or company guidelines.
On the work package page a questions mark - shown next to attributes - indicates that a help text exists for an attribute. Project members can simply click on the question mark to show the description for the attribute (defined in the administration).
As an admin you can edit attribute text field descriptions on the spot, e.g. to make adjustments or correct errors in the description.
Two-Factor authentication (2FA)
Two-Factor authentication (2FA) is an additional security feature of OpenProject that's designed to prevent anyone from accessing or using your account, even if they know your password. This method adds an additional level of security to your project organization.
Before logging into your OpenProject environment, you need to enter a second factor. This can either be a six digit text message sent to your cell phone or a token provided by an authentication app.
Sync users and groups from LDAP to OpenProject
OpenProject runs a worker to check OpenProject users against LDAP. This ensures that the user is still present in LDAP. So if a user is locked or deleted in LDAP the user gets automatically locked in OpenProject. This means that the user will not be able to login to OpenProject anymore. Additionally other users can not assign any work packages to the locked user.
The process will also update the following user attributes:
A group sync process will run every hour to automatically update OpenProject group memberships based on LDAP group members.
VAT may apply depending on the country where your company is registered.
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