Maintenance and support

We deliver the confidence of a tested, supported and certified enterprise-class business application.

With your OpenProject on-premise installation you have full control of the application and your data to comply with corporate security and data privacy standards.

Standard Support Premier Support Corporate Premier Support

Support service levels

Service hours

Mon-Fri, 09:30-17:30 CET Mon-Fri, 09:30-17:30 CET Mon-Fri, 09:00-18:00 CET

Response time – critical incidents

best effort 6 h 4 h

Response time – major incidents

best effort 12 h 8 h

Response time – minor incidents

best effort 48 h 24 h

Customizations

Support of custom developed plugins

Support of custom developed themes

Support channel

Ticket

Email

Phone

Remote login/remote hands

Prices per month

€ 125 € 980 On request

 

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